Dx and Workforce

The impact of Dx goes far beyond our existing work. It also creates completely new jobs and requires a new set of skills and competencies across the institutional community. In this section, we’ll discuss what to expect from the effect Dx will have on the workforce and how those changes in workforce can support and enable Dx.

The Challenge

Challenge (Dx and Workforce)

Responding to the pandemic created multiple new challenges for leaders related to the workforce, making it more important than ever to help staff feel connected to institutional mission and to focus on collaboration and communication as important skills.

The Goal

Goal (Dx and Workforce)

A workforce that enables Dx is characterized by greater institutional accountability for career growth and talent management, along with increased emphasis on work/life balance, flexible schedules, and work locations. This results in better workforce engagement and increased retention.


55%

Proportion of respondents to our 2022 workforce survey who identified work/life policies as a reason for staying or leaving their current position.

“We've seen cross-functional meetings that before were almost impossible to schedule. We've seen a different style of project management now because we've had to be able to turn on a dime. We're embracing rapid decisions and rapid action. And we're able to see a little bit of diversity because now we can reach out and expand—we can bring in people from all over.”

Kirk M. Anne
Director of Research Computing, Rochester Institute of Technology
Kirk M. Anne
Kirk M. Anne
Director of Research Computing, Rochester Institute of Technology

Advances in Workforce

Institutions are improving effectiveness in areas such as communication, as well as evaluating and improving team cultures and behaviors.

Leading by Example

The Universitat Oberta de Catalunya developed a project management process that facilitated Dx efforts by shifting governance and workforce models, leading to more agile development and growth.

Read the Case Study
55%

Proportion of respondents to our 2022 workforce survey who identified work/life policies as a reason for staying or leaving their current position.

“We've seen cross-functional meetings that before were almost impossible to schedule. We've seen a different style of project management now because we've had to be able to turn on a dime. We're embracing rapid decisions and rapid action. And we're able to see a little bit of diversity because now we can reach out and expand—we can bring in people from all over.”

Kirk M. Anne
Director of Research Computing, Rochester Institute of Technology

Workforce Case Study - Universitat Oberta de Catalunya

The Universitat Oberta de Catalunya developed a project management process that facilitated Dx efforts by shifting governance and workforce models, leading to more agile development and growth.

Read the Case Study

The Impact

Transformation of Work and Skills

  • Continuous role agility
  • Additional workforce competencies in continuous improvement and service management 
  • IT liaison roles to align with the expanding role of data and digital technologies in research, administration, and teaching and learning

Institutional Workforce Management 

  • Institutional agility and flexibility in restructuring the workforce to adapt to rapid, ongoing changes
  • Greater institutional accountability for career growth and talent management

Diversity, Equity, and Inclusion

  • A focus on DEI literacy across the institution
  • Increased emphasis on work/life balance 
  • Flexible work schedules and locations

The Impact

Transformation of Work and Skills

  • Continuous role agility
  • Additional workforce competencies in continuous improvement and service management 
  • IT liaison roles to align with the expanding role of data and digital technologies in research, administration, and teaching and learning

Institutional Workforce Management 

  • Institutional agility and flexibility in restructuring the workforce to adapt to rapid, ongoing changes
  • Greater institutional accountability for career growth and talent management

Diversity, Equity, and Inclusion

  • A focus on DEI literacy across the institution
  • Increased emphasis on work/life balance 
  • Flexible work schedules and locations
Featured Article

A Dx Roadmap for Leading the New Hybrid IT Workforce

The temporary shift to a remote workforce during the pandemic has evolved into permanent hybrid teams for many colleges and universities. Leaders can be more effective in this new normal by leveraging the Dx framework as a roadmap to make the most of this new way of working.

Learn More

Resources

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Actionable Steps for Campus Leaders

  1. Learn how to reskill and restructure your workforce often and rapidly, requiring institutional-level coordination and strategy.
  2. Train incumbents as well as new hires to be ready to adapt to a shifting landscape that requires regularly learning new skills and rapidly adjusting job descriptions, roles, and jobs.
  3. Ensure an institution-wide commitment to advancing diversity, equity, and inclusion.
  4. Support work/life balance with flexible schedules and work locations while offering professional development, training, and career growth.
  5. Cultivate the talent pipeline to retain promising staff members early in their careers.

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