Dx and Technology

New technologies do not by themselves bring about Dx. And yet it is absolutely essential that leaders understand not just the new technologies that are available to them but also how to apply them strategically in service of an institutional mission. In this section, we’ll cover the technology changes associated with Dx—and how we can apply that technology to transform the institution.

Leading Technology Transformation Means Changing Technology Management

IT leaders must adopt innovative practices and create digital environments that provide unprecedented agility and flexibility. Leaders must provide strategic guidance to the institution by aligning digital strategy with institutional goals.

The Challenge

Challenge (Dx and Technology)

A digital infrastructure that is fast, reliable, secure, data-rich, and cloud-focused is important and valuable. But such an infrastructure is not, by itself, sufficient for Dx. What's key is connecting the marshaling of such resources with the change the institution needs.

The Goal

Goal (Dx and Technology)

A technology environment that enables Dx is characterized by enterprise architecture that is agile, flexible, and aligned with institutional strategy. IT leaders must work with other campus leaders to clearly define transformation goals so effective plans and roadmaps can be developed.

67%

Percentage of IT leaders surveyed in August 2020 who are focused on simplifying administrative services and technologies, a key step toward becoming more agile and flexible.


"We need to start to move to applications in an architecture that enables people to do their work from anywhere."

Geoffrey Cirullo
Director of Technology Services & Deputy Chief Information Officer, California State University, Stanislaus
Geoffrey Cirullo
Geoffrey Cirullo
Director of Technology Services & Deputy Chief Information Officer, California State University, Stanislaus

Advances in Technology

Advances in Technology

Technological transformation is already under way. Advances include cloud infrastructure allowing IT staff to focus on mission-related needs, better customer relationship management tools helping tailor the student experience, and data warehouses integrating multiple data sources to support student success initiatives.

Leading by Example

The State University of New York at Oswego launched an IT strategic plan initiative to complement its campus strategic plan. The collaborative process was designed to create a technical ecosystem that supported widespread campus adoption of technology.

Read the Case Study
67%

Percentage of IT leaders surveyed in August 2020 who are focused on simplifying administrative services and technologies, a key step toward becoming more agile and flexible.


"We need to start to move to applications in an architecture that enables people to do their work from anywhere."

Geoffrey Cirullo
Director of Technology Services & Deputy Chief Information Officer, California State University, Stanislaus

SUNY Oswego, The Digital Campus

The State University of New York at Oswego launched an IT strategic plan initiative to complement its campus strategic plan. The collaborative process was designed to create a technical ecosystem that supported widespread campus adoption of technology.

Read the Case Study

The Impact

Sourcing and Scaling

  • The sourcing and control of technologies will shift and consolidate as infrastructure and services move to the cloud, platforms merge, and new services emerge.
  • An increased exploration of and movement to shared and consolidated services and standards will reduce costs.

Technology Management

  • Enterprise architecture will play a major role in aligning services to institutional needs.
  • Methods and processes for managing technology will continue to evolve, with an increase in service and product management efforts.
  • The tools to manage information security will continue to expand, requiring an increasingly sophisticated technology approach to information security.  

Personalization and Individuation

  • Individuals on campus will have the ability to make increasingly consequential technology investments.
  • All stakeholders will expect greater and more relevant personalization.

Emerging Technologies

  • Extended reality (XR), robotics, blockchain, and internet of things (IoT) technologies will rapidly expand across the spectrum of institutional missions.
  • New architectures will provide greater degrees of digital agility, enabling the institution's digital resources to keep pace with the degree and rapidity of strategic change.

The Impact

Sourcing and Scaling

  • The sourcing and control of technologies will shift and consolidate as infrastructure and services move to the cloud, platforms merge, and new services emerge.
  • An increased exploration of and movement to shared and consolidated services and standards will reduce costs.

Technology Management

  • Enterprise architecture will play a major role in aligning services to institutional needs.
  • Methods and processes for managing technology will continue to evolve, with an increase in service and product management efforts.
  • The tools to manage information security will continue to expand, requiring an increasingly sophisticated technology approach to information security.  

Personalization and Individuation

  • Individuals on campus will have the ability to make increasingly consequential technology investments.
  • All stakeholders will expect greater and more relevant personalization.

Emerging Technologies

  • Extended reality (XR), robotics, blockchain, and internet of things (IoT) technologies will rapidly expand across the spectrum of institutional missions.
  • New architectures will provide greater degrees of digital agility, enabling the institution's digital resources to keep pace with the degree and rapidity of strategic change.

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Actionable Steps for Campus Leaders

  1. Work with institutional leaders to clearly define transformation goals.
  2. Focus on enabling digital agility and flexibility to support emerging opportunities.
  3. Improve IT governance to support institutional decision-making about investments and opportunities.
  4. Harness the power of data, analytics, AI, and machine learning.
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